How is Cole Haan Outlet product different than the product?Ĭole Haan's Outlet assortment consists of a mix of styles that have been made exclusively for outlet as well as historical best sellers. Prices displayed on are the same as Cole Haan full-price retail stores. How do your online prices compare with what I will find in stores? All price adjustments must be made in the country of purchase, and must be made at the store type you originally purchased from (Outlet or Full-Price). If you purchased in a Cole Haan retail store: The purchasing customer must be physically present at a Cole Haan store for a price adjustment, and will be asked to provide a valid receipt, the original form of payment, and a personal government issued ID. If you purchased online: Please contact Customer Service at 80 or email us with your order information. * The item was not purchased as Final Sale.* The item is currently available in the same size/color originally purchased.* Your online order was shipped to either the US or Canada.* Within 14 days of your online or store purchase, the price of the item was reduced from the final price you paid.Contact PayPal directly to find out exactly when the pending notification will drop off.įor more information about paying with Klarna, please see details here.Ī one-time price adjustment will be given if your purchase meets following criteria: This notification will drop off your PayPal account within 30 days. If you used PayPal, the charge you see is actually a pre-transaction notification.

For more information, contact your credit card company or bank to find out when the authorization will be released. This generally happens within 2 - 10 business days. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. The card will not be charged unless the order ships. This is a temporary electronic authorization. If you used a credit card or debit card the charge you see is actually a pre-authorization hold. My order was not processed and there is a charge on my account. International payment types are offered when shipping to one of our supported international destinations through our partner Global-e.ĭo you allow customers to choose their payment currency when purchasing online?Ĭustomers shipping to one of our supported international destinations may select your preferred currency and/or an alternative payment type, through our partner Global-e. For more information on our Gift Card policies & FAQ’s please click here.Ĭan a credit card issued by a foreign bank be used for website orders?

Where can I use Cole Haan gift cards? Do you sell eGift Cards?īoth physical and eGift cards can be redeemed online at and at any Cole Haan retail store. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships. Please note that order totals reflect estimated tax. Sales tax on shipping is not refundable on returned merchandise. Some states tax shipping charges, as well as the purchase total. We also accept Cole Haan gift cards for orders shipping within the US.ĭo I have to pay sales tax when ordering online?Ĭole Haan is required by law to charge sales tax on all purchases that are shipped to states where Cole Haan has retail stores. To learn more about our brand protection and how we can help you, click here.Ĭ accepts Visa, MasterCard, American Express, Discover, Klarna and PayPal. You can also find our products in select authorized department stores and specialty retailers. Where does Cole Haan sell online? What if I believe I may have ordered from a fake Cole Haan website or bought a counterfeit product?Īuthentic Cole Haan products are available only in our Cole Haan stores, Cole Haan outlet stores, and at. Please contact customer service with questions or to place a new order.

If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. How do I cancel or modify my online order?ĭue to the processing times of our orders, we are unable to cancel or change orders once they have been placed. If for any reason you did not receive a confirmation email, please contact customer service at: 80. Please print and retain for your records. The email will contain your order number and a summary of your order. This will be sent to the email address you provided when you placed your order. You will receive an Order Confirmation email from Cole Haan. How will I know if my order has been successfully placed?

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